Albora

Who is responsible

Alpine Service Group LLC, operating as Albora ("Albora," "we" or "us"), is responsible for the inquiry information described in this notice.

1175 Doolittle Circle, Unit 304
Aspen, CO 81611-3102, USA
hello@travelbyalbora.com

This notice covers our Meta inquiry form, website planning questionnaire, short WhatsApp inquiry form and related correspondence. It is not a booking agreement.

Inquiries through Meta

Our Meta instant form collects your name, email, approximate travel dates, traveler count and planning needs. It does not include a phone-number question or promotional signup. Its completion screen explains that we will follow up by email.

Meta receives the information submitted through its form and sends these leads directly to Albora's private Google Sheet. That connection also provides Meta lead, campaign, ad, form and status information. Ana handles inquiry follow-up. The Meta inquiry Sheet and the website questionnaire records described below are separate.

The website questionnaire

Our separate 10-question planning form collects:

  • Your first and last name, email, mobile number, language and preferred contact method.
  • Travel dates or approximate month, departure city and country, numbers of adults and children, and children's ages supplied by an adult planning a family trip.
  • An approximate trip-budget range, accommodation status and any property you are considering, requested services, planning stage and response to our planning-fee options.
  • Any priorities or notes you choose to provide.

Both email and a mobile number are currently required, even if you choose email as your preferred contact method. Optional notes and a property under consideration are not required.

Answers are sent to our Netlify-hosted intake function and stored in Netlify Forms, along with a submission reference and time. A separate notification record contains a summary and contact details; Netlify is configured to email that notification to hello@travelbyalbora.com for team follow-up. These website records are separate from the Meta inquiry Sheet.

The intake automatically assigns an internal follow-up priority using budget, timing or planning readiness, requested services and fee-related answers. This organizes requests and determines which next-step message appears; our team handles the conversation. You can contact us to discuss your request.

WhatsApp and follow-up

The WhatsApp follow-up option in our Meta ads requires you to start the conversation. This setting does not automatically send an outbound WhatsApp message. Messenger and Instagram follow-up are not enabled for those ads.

The short homepage form prepares a message in your browser using your name, optional email, travel dates, party size, selected interests or experiences, and any notes you enter. Preparing the message does not send it to Albora. Opening the WhatsApp link passes the prepared text to WhatsApp; you then choose whether to send it.

Our WhatsApp number is +1 970-624-8370. When you message us there, we receive your message and the WhatsApp number you use, together with profile information made available through the service. WhatsApp processes information under its own privacy terms. We also receive information you send in email or subsequent correspondence.

We may follow up on your inquiry by email or, when you contact us there or request it, through WhatsApp. Using WhatsApp for an inquiry does not subscribe you to promotional messages. Any promotional subscription requires a separate optional choice. An email subscription does not authorize WhatsApp promotions.

The website questionnaire also lets you request a phone call as your preferred contact method.

Why we use your information

We use inquiry information to understand your plans, assess how we can help, organize and respond to requests, and understand which campaign or referral brought an inquiry.

Inquiries are intended for adults. An adult planning a family trip supplies the number and ages of any children traveling, so we can consider age-appropriate arrangements. Please do not include children's names, birth dates or other identifying details, passport documents, payment-card details or health information in inquiry forms or notes.

Promotional email is a separate choice

Promotional signup is currently disabled. Submitting an inquiry does not subscribe you to promotional email or WhatsApp messages.

If we offer promotional signup in the future, it will require a separate optional choice, unchecked by default, with information about that use before you choose. Declining will not affect your inquiry or requested services. An email subscription will not authorize WhatsApp promotions. You can contact hello@travelbyalbora.com about your communication preferences.

Browser storage and campaign information

We use local storage to remember your language choice. The questionnaire uses session storage to preserve answers, progress, pending submission details, a receipt and campaign attribution. These browser-storage features are distinct from cookies. There is no fixed time-based expiry in the website code; session storage normally lasts for the tab's session, but browser session restoration can preserve it.

Campaign information accompanying a website submission can include UTM parameters, a Facebook click identifier, campaign, ad-set and ad identifiers, a first-touch timestamp, the landing-page route and referring-site origin. This information helps us understand where an inquiry came from.

The site code records navigation and form events in the browser. No active Meta Pixel, Google Analytics or Google Tag Manager installation was identified in the public scripts reviewed for this notice. This does not establish an absence of server-side tracking or technical-data collection by Meta, hosting systems or other providers.

You can remove site storage through your browser's controls. This may erase preferences and unfinished questionnaire progress, but it does not delete information already received by Albora or a provider. Contact us about those records.

Services that process information

We use Meta for Meta inquiries, Google Sheets for the Meta inquiry record, Netlify for website hosting and questionnaire processing, and Google's Gmail service for email correspondence. WhatsApp is involved when you use that channel. These services process the information needed for their respective roles.

Website pages also request fonts from Google Fonts and some images from external image hosts, including Squarespace and Connect One Design. Other experience pages use images from Unsplash, Wix, The Little Nell, Uncover Colorado and Haute Living. These requests expose connection information, such as your IP address and browser request details, to those services. External providers' privacy terms apply to their own processing.

Albora handles inquiries in the United States. Our technology providers may process information outside Mexico, including in the United States and other countries. This is not a promise that information stays in Mexico. A provider's hosting or processing role is distinct from sharing trip details with an independent travel supplier. If you become a client, additional client and trip-record handling will be explained separately.

People with lead-access permissions in Meta and authorized users of Albora's connected services can have access to inquiry information. Correspondence and downloaded exports can create additional copies. Privacy and cleanup requests need to consider those copies as well as the original form records.

How long we keep information

We retain unconverted inquiry records for 12 months after the last substantive contact, then delete or de-identify them. Records needed for an ongoing client engagement or a specific legal obligation are handled separately. This is Albora's retention policy, not a statutory deadline.

Promotional signup remains disabled. For any separately authorized promotional contacts, our policy is to review inactivity after 24 months. An inquiry alone is not a promotional subscription, and a subscription does not justify retaining the full trip questionnaire.

Ana handles privacy requests and coordinates cleanup through hello@travelbyalbora.com. Deleting a form record does not itself remove correspondence, downloaded copies or provider backups; those require separate handling.

Your privacy choices

To request access, a copy, correction, deletion or cancellation of your information, object to its use, withdraw consent, or ask to limit use or disclosure, contact Ana at hello@travelbyalbora.com with the subject "Privacy." You can also write to our postal address above.

Include your name, a reply address and your request. We may need proportionate identity verification through an appropriate channel. We will explain applicable exceptions and respond within legally required deadlines. Withdrawing information needed for your inquiry may prevent further planning assistance. Your available rights depend on applicable law.

Updates to this notice

Revisions will appear at travelbyalbora.com/privacy/ with an updated date. We will provide any additional notice or consent request required by law.